[OH-lee-ah]
Work Experience
AccesSOS
Public Safety Tech
Jul 2024-Present
Product & Design Lead
Led product design to scale a high stakes emergency communication app from 2 to 45 states, connecting 35k users with disabilities to 911.
Closed a critical safety gap by designing user profiles that surfaced real-time user context to dispatchers, improving response accuracy.
Prototyped an AI-powered reporting system, leveraging NLP-driven voice interaction to streamline 911 calls, reducing operational costs by 10x.
Consolidated a fragmented 150+ asset UI kit into a modular, scalable, WCAG-compliant system utilizing boolean logic and instance swaps.
Maintaining design systems for the federal government.
Arlo Technologies
Smart Home
Aug 2025-Jan 2026
Interaction Designer
Optimized AI feature discoverability, elevating AI/ML features to primary navigation, resulting in a 2x increase in premium feature activation.
Defined cross-platform interaction patterns during Android migration to Material Design 3, auditing 60+ components and resolving component and documentation gaps to reduce design-to-dev friction by 20%.
Owned the Android adaptation of core product flows (settings, device onboarding, notifications), designing for native behavior expectations.
UI/UX Designer
Reduced reporting time by 33% by integrating saved addresses, emergency IDs, and auto-detection of nearby locations, capturing 70% more information for 911 dispatchers.
Audited and rebuilt a 200+ asset design system, implementing a cohesive color scale, optimizing component variants using boolean and instance swap properties, adding missing states (e.g., focus states), and aligning with WCAG standards to significantly improve accessibility and scalability.
Led UX research initiatives focused on usability, including designing research protocols (screeners, interviews, surveys) and moderating sessions with people with disabilities.
Maintaining design systems for the federal government.
ACE Relocation Sys
Enterprise Tech
Mar-Jul 2023
UI/UX Designer
Designed core functionalities for a CRM MVP through requirements gathering, contextual inquiries, and analysis of workflows and regulations.
Wireframed end-to-end move management, reducing manual workflows for 10+ move managers and cutting new employee onboarding time by 50%.
Used Material UI design library to develop a control hub dashboard with real-time job statuses, alerts and reports, reducing time on task by 33%.
Maintaining design systems for the federal government.
Freelance
2020-2023
Freelance Designer
Worked with diverse clients, including Artlime Design Studio, Altoros, Crane, BP, and small businesses, delivering end-to-end design solutions across multiple disciplines.
Improved user understanding for UI/UX design at Alarta through personalized communication templates, leading to a 63% increase in valuable user insights.
Created web experiences, visual and brand identities, custom graphics, and implemented UX strategies to improve usability and engagement.
Elfa
Ed Tech
2015-2020
Content Developer
Developed engaging educational content and interactive materials for both online and in-person learning platforms at a leading educational service provider.
Implemented data-driven instructional strategies to enhance student comprehension and retention, achieving a 90% retention rate for two consecutive years.
Maintaining design systems for the federal government.
Achievements
2024 Google Accessibility Conference Keynote Speaker
U.S. Dept of State, YCO Leadership Grant
Highlights
Scaled emergency app from 2 to 45 states, serving 35K+ users.
Keynote speaker at 2024 Google UX Accessibility Conference.
Produced 90%-retention courses generating $10M.
Skills
• Product Strategy • Roadmaps
• Cross-Functional Leadership
• Design Operations • Processes
• AI-Augmented Design Workflows
• Stakeholder Management
• Accessible Design Systems
• AI/ML Interaction Design
• Cross-Platform UX
• UX Research • Usability Testing
• Information Architecture
• Content Design • Plain Language
• Prototyping • Interaction Design
Tools
Figma
Figma Make
Adobe CC
Framer
Canva
GenAI Suite
WAVE
WCAG 2.1
Google Analytics
Qualtrics
Hotjar
Education
Interaction Design, UC San Diego
CPACC Certificate Preparation (in progress), IAAP & Deque
BA in International Relations, BSU